After completing your purchase, if you haven't received an email with the subject "License key for Eagle" it may be due to one of the following reasons:

Possible Causes

Email Filtered as Spam
The license key email was successfully sent but may have been flagged as spam or promotional content by your email system. Please check your spam or junk folder. If you find the email there, move it to your inbox to prevent it from being automatically deleted during routine spam folder cleanup.
Incorrect Email Address
You might have accidentally entered an incorrect email address during the checkout process, preventing the license key from reaching your actual inbox.
Payment Processing Delay
Eagle processes payments through PayPal, and occasionally these payment systems experience delays. In most cases, the license key email will be sent within a few minutes after payment confirmation.

Solutions

If it's been more than 5 minutes since your payment and you still haven't received any email, you can retrieve your license key through these methods:

Use the "License Key Retrieval System"
Visit https://en.eagle.cool/license-retrieval and enter the email address you used during purchase. The system will resend your license key to that email address.
Contact the Eagle Team for Assistance
If the above method doesn't resolve the issue, please contact us through our support ticket system. When contacting us, please include the following information to help us process your request more quickly:

Email Subject:
License Key Not Received After Purchase

Email Content:
- Your name
- Purchase date
- Email address used during purchase (if incorrect, please provide the correct one)
- Proof of transaction (screenshot)

I didn't receive the license key after purchased

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